Track Order
Track your order
When your order has been dispatched, we send you a shipping confirmation email with your tracking number and a link to follow your parcel, when tracking is available for your destination. Please also check your spam or junk folder.
Estimated delivery times
- Processing: 1–2 business days after payment
- Delivery: 7–15 business days after dispatch
- Total: 8–17 business days, worldwide
- Shipping cost: free
Tracking is not updating
Tracking can pause for a few days, especially while a parcel is moving between countries or going through customs. If there has been no update for 5 business days, email us your order number and we will check with the carrier.
Taxes and fees on delivery
For deliveries outside the European Union, the destination country may charge import duties or taxes. These are set by local authorities and, where they apply, are paid by the recipient on delivery.
Need help?
Can’t find your shipping confirmation, or have a question about your delivery? Email us with your order number and we will resend your tracking details or help you further.
Pixel Projector
Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
Phone: +31 619868054
Email: maximoqb42@gmail.com
VAT: NL001186249B40
Customer service hours
Monday – Friday: 09:00 – 17:00 (Netherlands time)
Saturday & Sunday: Closed – messages are answered on the next business day
Response time: within 1–2 business days