Terms of service
Last Updated: October 11, 2026
Welcome to Pixel Projector. These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to comply with these terms, subject to your applicable statutory consumer rights.
Please read these Terms of Service carefully before making a purchase.
1. General Information
Pixel Projector operates an online store offering products available for purchase through our website.
Throughout these Terms of Service, the terms "we," "us," and "our" refer to Pixel Projector. The terms "you" and "customer" refer to individuals accessing our website or purchasing our products.
We reserve the right to update our website, product offerings, and services when necessary, provided that such changes do not unlawfully affect existing purchase agreements or consumer rights.
2. Eligibility and Website Use
By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement or have the necessary authorization under applicable law.
You agree to:
- Provide accurate and complete information when placing an order.
- Use our website only for lawful purposes.
- Avoid activities that interfere with website functionality or security.
- Refrain from attempting unauthorized access to our systems.
- Respect applicable intellectual property rights.
We may restrict access to our website where necessary to prevent fraud, security threats, or unlawful activity.
3. Product Information and Availability
Pixel Projector aims to provide accurate and understandable information about the products offered on our website.
Product listings may include descriptions, images, specifications, prices, and availability information.
We make reasonable efforts to ensure that product information is accurate and up to date. However, minor display differences may occur due to device settings, screen resolution, or other technical factors.
If we discover a material error in product information affecting an order, we will contact the customer to explain the issue and provide an appropriate resolution.
Product availability may change. If an ordered product becomes unavailable, we will inform the customer and arrange a refund or another mutually agreed solution.
Nothing in this section limits our legal responsibility to supply goods that conform to the purchase agreement.
4. Orders and Order Confirmation
When placing an order through Pixel Projector, you are responsible for providing accurate billing, shipping, and contact information.
After submitting an order, you will receive an order confirmation through the email address provided during checkout.
An order confirmation acknowledges receipt of your order. If an order cannot be fulfilled, we will contact you and arrange an appropriate resolution, including reimbursement where necessary.
We may decline or cancel an order for legitimate reasons, including:
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete order information
- Product unavailability
- Material pricing or technical errors
- Circumstances that prevent lawful order fulfillment
Any payment received for an order that we cancel will be refunded in accordance with applicable law.
5. Pricing and Payment
Product prices are displayed on our website and confirmed during checkout.
Customers are responsible for reviewing the final order information before submitting payment.
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay and Klarna, and – in the countries where they are offered – Bancontact, BLIK, MB WAY and MobilePay. The payment methods available for your country and currency are displayed during checkout. Payments must be completed using a supported payment method.
Where applicable, prices include taxes required by law. Any additional charges that apply to an order will be disclosed before the purchase is completed.
Pixel Projector reserves the right to change product prices without prior notice. However, price changes will not affect orders already confirmed under an agreed purchase price, except where otherwise permitted by law.
If a payment is declined or cannot be completed, the order may remain unconfirmed until a successful transaction occurs.
6. Shipping and Delivery
Pixel Projector offers free worldwide shipping on customer orders.
Our standard shipping arrangements are:
- Shipping Cost: Free worldwide shipping
- Order Processing Time: 1–2 business days
- Estimated Shipping Time: 7–15 business days after processing
The total estimated delivery period is generally 8–17 business days, including processing and shipping.
Shipping estimates may vary depending on the destination, customs procedures, local delivery conditions, and circumstances outside our reasonable control.
We aim to fulfill orders within the stated delivery estimates and will inform customers when we become aware of a significant delay.
If delivery is delayed beyond the legally applicable period, customers retain their rights to request delivery within an appropriate additional period or terminate the purchase agreement where legally permitted.
For additional information, please refer to our Shipping Policy.
7. Returns and Refunds
Pixel Projector offers a 30-day return window from the date of payment, subject to the conditions outlined in our Return and Refund Policy.
Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, they should contact us at maximoqb42@gmail.com.
We request the order number and a short video showing the reported issue to help assess the claim. If providing a video is not reasonably possible, customers may contact us to arrange another suitable method of assessment.
For verified defective or damaged products, customers may receive a full refund or free replacement, as appropriate under applicable consumer protection laws.
Change-of-Mind Returns
For change-of-mind returns under our voluntary 30-day return policy:
- Products must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs.
- Refunds are issued after returned products are received, inspected, and approved.
Customers also retain their statutory withdrawal rights. For eligible online purchases in the Netherlands and European Union, the statutory withdrawal period generally lasts 14 days after receiving the goods. The applicable statutory refund procedures and consumer rights take precedence over any conflicting voluntary return conditions.
Please review our Return and Refund Policy for complete return eligibility requirements, procedures, and refund information.
8. Cancellations and Statutory Withdrawal Rights
Customers may contact Pixel Projector to request cancellation of an order.
If an order has not yet been dispatched, we will review whether it can be canceled before shipment.
If the order has already been dispatched, the customer may use the applicable return or statutory withdrawal procedure.
For eligible distance purchases, consumers in the Netherlands and European Union generally have a statutory right to withdraw from the purchase within 14 days after delivery without providing a reason.
The customer must notify us clearly of their decision to withdraw. After submitting the withdrawal notice, the customer generally has another 14 days to return the goods.
Statutory reimbursements will be handled within the legally required timeframes, including any permitted withholding of reimbursement until goods are received or evidence of return is provided.
Requests may be submitted to maximoqb42@gmail.com.
These rights are separate from and additional to our voluntary 30-day return policy.
9. Product Quality and Consumer Guarantees
Pixel Projector is committed to supplying products that conform to their descriptions and applicable legal requirements.
Customers are entitled to the statutory protections applicable to defective, damaged, or non-conforming goods.
Where required by law, appropriate remedies may include repair, replacement, price reduction, or refund.
Any voluntary return conditions or limitations described on our website do not exclude or restrict mandatory consumer guarantees.
Customers experiencing a product issue should contact our support team with their order number and a description of the problem.
10. Customer Responsibilities
Customers are responsible for providing accurate information and using purchased products in accordance with the instructions and intended purpose of the products.
Customers should:
- Review product details before purchasing.
- Provide accurate delivery and contact information.
- Follow any applicable product safety instructions.
- Report delivery or product concerns to our customer support team.
- Avoid misuse, unauthorized modifications, or improper handling of purchased products.
These responsibilities do not reduce any statutory consumer rights.
11. Intellectual Property
Unless otherwise indicated, the website's original content, including text, layout, graphics, and other materials created for Pixel Projector, is protected by applicable intellectual property laws.
Product names, trademarks, logos, and other materials belonging to third parties remain the property of their respective owners.
Customers may access and use website content for lawful personal shopping purposes.
Unauthorized reproduction, distribution, commercial use, or modification of protected website content is prohibited without the necessary permission.
12. Prohibited Activities
Customers must not use the Pixel Projector website to:
- Engage in fraudulent or illegal transactions.
- Submit false or misleading information.
- Interfere with website security or functionality.
- Upload or distribute malicious software.
- Attempt unauthorized access to customer accounts or technical systems.
- Infringe the intellectual property rights of others.
- Collect personal information from other users without authorization.
- Violate applicable laws or regulations.
We may take reasonable measures to address prohibited activities, including restricting website access where legally permitted.
13. Third-Party Services and External Links
Our website may use third-party services for payment processing, shipping, website functionality, or other operational requirements.
We may also provide links to external websites for informational or functional purposes.
Third-party websites may operate under their own terms and privacy policies.
Pixel Projector does not control independent third-party websites. However, the involvement of third-party service providers does not remove our legal obligations to customers in connection with purchases made from our store.
We encourage customers to review relevant third-party terms when using external services.
14. Privacy and Personal Information
Pixel Projector respects customer privacy and handles personal information in accordance with applicable data protection requirements, including the GDPR where relevant.
We may collect and process personal information necessary for order fulfillment, payment processing, shipping, customer support, and other lawful business purposes.
For details about the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.
15. Limitation of Liability
Pixel Projector takes reasonable care to maintain accurate website information, secure operations, and reliable customer service.
We are not responsible for website interruptions or delays caused by circumstances outside our reasonable control, except where applicable law provides otherwise.
To the extent permitted by law, we are not liable for losses arising solely from unauthorized or improper use of our website or products where such losses are not attributable to our breach of legal or contractual obligations.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded, including liability relating to mandatory consumer rights, defective products, fraud, or other legally protected claims.
16. Events Beyond Our Control
Certain circumstances beyond our reasonable control may affect website operations, order processing, or delivery services.
These circumstances may include natural disasters, severe weather, transportation disruptions, customs delays, government restrictions, or significant interruptions affecting essential service providers.
If such circumstances materially affect an order, we will take reasonable steps to inform the customer and provide an appropriate resolution.
This section does not remove customers' statutory rights relating to delayed delivery, cancellation, or reimbursement.
17. Complaints and Dispute Resolution
If you have a complaint about an order, product, delivery, payment, or another aspect of our service, please contact us at maximoqb42@gmail.com.
When submitting a complaint, please include:
- Your order number, if applicable
- A clear description of the issue
- Relevant supporting information, if available
We will review the complaint and work toward a fair resolution in accordance with applicable consumer protection laws.
If a dispute cannot be resolved directly, customers may exercise their rights through the appropriate consumer protection authorities or competent courts.
18. Governing Law
These Terms of Service are governed by the applicable laws of the Netherlands.
For consumers residing outside the Netherlands, mandatory consumer protection provisions of their country of residence may also apply where required by applicable law.
Nothing in these terms limits the right of consumers to rely on mandatory legal protections or access competent courts where such rights are provided by law.
19. Changes to These Terms
Pixel Projector reserves the right to update or revise these Terms of Service to reflect operational, legal, or website-related changes.
Updated terms will be published on this page with a revised "Last Updated" date.
Changes will not retrospectively remove or reduce rights arising under existing purchase agreements unless permitted by applicable law.
Customers are encouraged to review these Terms of Service periodically.
20. Contact Information
For questions regarding these Terms of Service, orders, shipping, returns, or general customer support, please contact us using the details below.
Pixel Projector
Email: maximoqb42@gmail.com
Phone: +31 619868054
Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
We are available through email to assist with customer inquiries and purchase-related concerns.
Pixel Projector
Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
Phone: +31 619868054
Email: maximoqb42@gmail.com
VAT: NL001186249B40
Customer service hours
Monday – Friday: 09:00 – 17:00 (Netherlands time)
Saturday & Sunday: Closed – messages are answered on the next business day
Response time: within 1–2 business days