Refund policy
Last updated: October 15, 2026
Easy returns within 30 days
You can return the projector within 30 days from the date of payment. Customers in the European Union also have a legal 14-day right of withdrawal from the day they receive the goods – see our Right of Withdrawal page.
Return details
- Return window: 30 days from the date of payment.
- Condition of the item: for change-of-mind returns, the projector must be unused or only tested, in its original condition and original packaging, with all accessories (remote control, cables, manual).
- Return costs: for change-of-mind returns, you pay the return postage. For damaged or defective items, we cover the return costs.
- Restocking fees: none.
Damaged or defective items
If your projector arrives damaged or does not work properly, email us within 30 days of payment with:
- your order number, and
- a short video showing the problem.
Once we have checked the video, you can choose a free replacement or a full refund. You do not pay any shipping costs for this.
How to return an item
- Contact us: email maximoqb42@gmail.com with your order number and the reason for your return. Please do not send items back without contacting us first.
- Receive instructions: we reply with the return address and instructions within 1–2 business days.
- Prepare your package: pack the projector and all accessories securely, preferably in the original packaging.
- Shipping label: for change-of-mind returns, you arrange and pay for a tracked shipment. For damaged or defective items, we arrange the return for you.
- Send your package: keep your proof of postage and tracking number until your refund has been processed.
Refund process
- Inspection: when your return arrives, we check the item and email you to confirm whether the refund is approved.
- Refund: approved refunds are issued in full to your original payment method within 14 days of receiving the item. Your bank or card provider may need a few extra days to show it.
Exchanges
We sell one product. If your projector is damaged or defective, we replace it free of charge. For any other exchange, please return the item for a refund and place a new order.
Non-returnable items
Items that are damaged by misuse, opened and incomplete, or returned after the return window cannot be accepted for a change-of-mind return. This does not affect your legal rights for faulty goods.
Customer service
Questions about a return or refund? Contact us by email or phone and include your order number.
Pixel Projector
Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
Phone: +31 619868054
Email: maximoqb42@gmail.com
VAT: NL001186249B40
Customer service hours
Monday – Friday: 09:00 – 17:00 (Netherlands time)
Saturday & Sunday: Closed – messages are answered on the next business day
Response time: within 1–2 business days