Privacy policy

Last Updated: October 10, 2026

At Pixel Projector, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect personal data when you visit our website, purchase our products, or communicate with our customer support team.

We handle personal information in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information necessary to operate our online store, process orders, provide customer support, and maintain website functionality.

Personal Information

When you place an order, contact us, or interact with our website, we may collect:

  • Full name
  • Email address
  • Billing and shipping addresses
  • Telephone number, if provided
  • Order details and purchase history
  • Customer service communications
  • Return, refund, and replacement information

Payment Information

When you make a purchase, payment information is processed through the payment service providers available at checkout.

We receive transaction-related information necessary to confirm and manage payments, such as payment status, transaction references, and applicable billing details.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and website interactions
  • Cookies and similar technology identifiers
  • Date and time of website visits

This information helps us operate, secure, and improve our website.

2. How We Use Your Information

Pixel Projector processes personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling customer orders
  • Arranging shipping and delivery
  • Communicating order confirmations and delivery updates
  • Handling returns, refunds, and replacement requests
  • Responding to inquiries and providing customer support
  • Maintaining website functionality and security
  • Preventing fraud, unauthorized transactions, and misuse
  • Complying with applicable legal and regulatory obligations
  • Analyzing website performance and improving the shopping experience
  • Sending promotional communications where permitted by law

We only process personal information when there is an appropriate legal basis.

3. Legal Basis for Processing Personal Data

Under the GDPR, we rely on applicable legal grounds when collecting and processing personal information.

Performance of a Contract

We process information necessary to complete purchases, arrange deliveries, provide customer support related to orders, and handle returns or refunds.

Legal Obligations

We may process and retain information to meet applicable accounting, tax, consumer protection, and other legal requirements.

Legitimate Interests

We may process personal information to maintain website security, prevent fraud, improve operational efficiency, and manage customer inquiries, provided these interests do not override your fundamental rights and freedoms.

Consent

Where required, we obtain your consent before using personal information for activities such as certain marketing communications, advertising technologies, or non-essential cookies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Personal Information

We may share relevant personal information with third-party service providers when necessary to operate our business and fulfill customer orders.

These service providers may include:

  • Payment processors responsible for handling transactions
  • Shipping and logistics providers responsible for delivering orders
  • E-commerce and website hosting providers
  • Technical support and website maintenance providers
  • Analytics and marketing service providers, where applicable and legally permitted
  • Professional advisers or regulatory authorities where disclosure is legally required

We share only the information reasonably necessary for the relevant service.

We do not sell personal information to third parties in exchange for monetary payment.

Where third parties process personal information on our behalf, we require appropriate data protection safeguards as applicable.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, and understand website performance.

Essential Cookies

These cookies support necessary website functions, including shopping cart operations, checkout processes, and website security.

Functional Cookies

These cookies may remember preferences such as language, location, or other website settings.

Analytics Cookies

Analytics technologies may help us understand website usage, identify technical issues, and improve website performance.

Advertising and Marketing Cookies

Where enabled, these technologies may help measure advertising performance or provide relevant promotional content.

We obtain consent before placing non-essential cookies where required by applicable law. Cookies that are strictly necessary for website functionality may operate without prior consent.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

Disabling essential cookies may affect certain website functions.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of information and applicable legal requirements.

For example:

  • Order and transaction records may be retained to meet accounting and tax obligations.
  • Customer service communications may be retained to resolve inquiries or disputes.
  • Return and refund records may be retained to manage customer requests and comply with consumer protection requirements.
  • Marketing information is retained only while there is a valid legal basis for processing it.

When information is no longer required, we take appropriate steps to delete or anonymize it, unless continued retention is legally required.

7. Data Security

Pixel Projector takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, secure communication methods, and safeguards provided by our website and payment service providers.

Although we take appropriate precautions, no method of electronic transmission or data storage can guarantee absolute security.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized use of their information.

8. International Data Transfers

Pixel Projector offers worldwide shipping, and some service providers involved in website operations, payment processing, or order fulfillment may operate outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take steps to ensure that applicable data protection requirements are followed.

When required, appropriate safeguards may include adequacy decisions recognized by the European Commission or approved contractual protections, such as Standard Contractual Clauses.

9. Your Privacy Rights

If you are located in the Netherlands, the European Union, or another jurisdiction providing applicable data protection rights, you may have the following rights:

  • Right of Access: Request information about the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of personal information when applicable legal conditions are met.
  • Right to Restrict Processing: Request limitations on certain uses of your information.
  • Right to Data Portability: Request a copy of eligible personal information in a structured, commonly used, machine-readable format.
  • Right to Object: Object to certain processing activities, including direct marketing.
  • Right to Withdraw Consent: Withdraw previously provided consent at any time.
  • Rights Regarding Automated Decisions: Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise any of these rights, contact us at maximoqb42@gmail.com.

We may request reasonable verification of your identity before processing a request to protect personal information from unauthorized disclosure.

We will respond within the timeframes required by applicable data protection laws, generally within one month under the GDPR, subject to legally permitted extensions.

10. Marketing Communications

If you subscribe to promotional communications or otherwise provide legally valid permission, we may use your email address to send information about products, offers, or store updates.

You can withdraw your consent or unsubscribe from promotional communications at any time by using the unsubscribe option in the relevant message or contacting us directly.

Transactional messages, such as order confirmations, shipping notifications, and refund updates, may still be sent when necessary to fulfill purchases or comply with legal obligations.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These third parties operate independently and may maintain their own privacy policies and data handling practices.

Pixel Projector is not responsible for the privacy practices of external websites that we do not control.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

12. Children's Privacy

Our website is intended for general shopping purposes and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental authorization is legally required without obtaining the necessary authorization.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

13. Data Protection Complaints

If you have questions or concerns about how we process your personal information, please contact us first so we can review your request.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In the Netherlands, the relevant supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Further information is available at https://autoriteitpersoonsgegevens.nl.

14. Changes to This Privacy Policy

Pixel Projector may update this Privacy Policy to reflect changes in our business operations, website features, legal requirements, or data protection practices.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this policy periodically to remain informed about how their personal information is handled.

15. Contact Information

For questions about this Privacy Policy, personal information, or data protection rights, please contact us using the details below.

Pixel Projector

Email: maximoqb42@gmail.com

Phone: +31 619868054

Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands

We will review privacy-related inquiries and respond in accordance with applicable data protection requirements.

Pixel Projector

Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
Phone: +31 619868054
Email: maximoqb42@gmail.com
VAT: NL001186249B40

Customer service hours

Monday – Friday: 09:00 – 17:00 (Netherlands time)
Saturday & Sunday: Closed – messages are answered on the next business day
Response time: within 1–2 business days