Shipping policy
Last updated: October 15, 2026
Order confirmation
After you place your order, you receive an order confirmation by email. This confirms that we have received your order and payment. Please check that your delivery address is correct; if anything is wrong, email us as soon as possible.
Shipping
We ship to customers worldwide. Every order is sent with a tracked shipping service where tracking is available for the destination.
Shipping costs
Shipping is free on every order, to every country. The price you see at checkout is the total you pay to us. For deliveries outside the European Union, local import duties or taxes may apply (see “Delivery conditions”).
Delivery time
- Processing time: 1–2 business days after payment
- Transit time: 7–15 business days after dispatch
- Total estimated delivery time: 8–17 business days
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates; delays caused by carriers, customs or exceptional events can occasionally happen. If this affects your order, we will let you know.
Delivery conditions
Please make sure your name, address and phone number are complete and correct. We are not responsible for delays or non-delivery caused by an incorrect address entered at checkout. For deliveries outside the EU, customs duties, import VAT or handling fees may be charged by the destination country; these are paid by the recipient.
Order acceptance and pricing
All prices are shown in your selected currency, including VAT where applicable. If a product is listed at a clearly incorrect price because of an error, we will contact you before shipping and you may choose to continue at the correct price or cancel for a full refund.
Processing and delivery
- Processing: orders are prepared and handed to the carrier within 1–2 business days after payment.
- Delivery: the carrier delivers within 7–15 business days after dispatch.
- Carrier: the carrier depends on your destination and is shown in your shipping confirmation.
- Weekends and holidays: orders paid on weekends or public holidays are processed from the next business day.
After ordering
You receive an order confirmation straight after payment, and a shipping confirmation with tracking details once your order has been dispatched. If you do not see these emails, please check your spam or junk folder.
Order tracking
Use the tracking link in your shipping confirmation or our Track Order page to follow your parcel. If tracking has not updated for 5 business days, email us with your order number.
Lost or damaged parcels
If your parcel arrives damaged, email us your order number and a short video showing the damage, and we will send a free replacement or issue a full refund. If your parcel appears to be lost, contact us with your order number and we will investigate with the carrier.
Customer service
For any question about shipping, contact us by email or phone. Please include your order number.
Pixel Projector
Address: Rederijstraat 1, 2224 RB Katwijk, Netherlands
Phone: +31 619868054
Email: maximoqb42@gmail.com
VAT: NL001186249B40
Customer service hours
Monday – Friday: 09:00 – 17:00 (Netherlands time)
Saturday & Sunday: Closed – messages are answered on the next business day
Response time: within 1–2 business days